Does your business make the same amount of profit from each client?

The answer, obviously, is no.

Your customers are not created equal.

Give or take a few percentage points, 80 percent of your sales will come from 20 percent of your customer base.

It is wise, therefore, to categorize your clients into five distinct categories. Use 1-5, or A-E (or some other rating system that you develop), with 1 or A being your best and most profitable clients and 5 or E being the clients with whom you spend a great deal of your time but from whom you make very little profit.

“Twenty percent of the customers account for 80 percent of the turnover; 20 percent of the components account for 80 percent of the cost and so forth.”

- Vilfredo Pareto, Pareto’s Law

After you have categorized all of your customers, I suggest that you “fire” the ones that make up the bottom of the list.

I know that this sounds like a bold thing to do, and maybe even a little bit crazy, but you will find that your business is more profitable in the end.

The easiest way to rid your business of the trouble­some “low-end” clients is to raise your prices.

Again, this sounds like a bold thing to do, but your better cus­tomers know that price isn’t everything. Your business should have the service and value to back up your prices.

A price increase should send your “low-end” cus­tomers to your competitors. Believe it or not, you will benefit from this.

These customers don’t care about the value that you offer and they take up a lot of your time.

These clients are not interested in anything but price.

Let them go!

Let them slow down your competitors and give them the headache of being busy for very little prof­it.

Meanwhile, you will be able to spend your valuable time working with the better customers on your list.

You already know that most of your profits come from your best clients. Therefore, focus on keeping only the better clients. Work to get all of them to the “number one” cate­gory by offering amazing value when they give you their business.

How many clients do you have in each category?

How often do you need a “kick-in-the-butt” to get moving?

It’s a recognized fact that most people get much more done when they have someone motivating them, than they will on their own (sometimes a LOT more).

This is very true with marketing. I have to keep calling and bug­ging some of my clients to get them to do anything. They get hung up on the daily tasks of running their business. They are constantly putting out fires, and so their mar­keting efforts end up on the back burner.

“Don’t fall before you’re pushed.”
- English Proverb

Failing to allocate specific time for marketing (i.e. the daily grind of running a business) seems to prevent many business owners I know from taking the actions that are necessary to market and grow their business in a consistent way.

A trick to keeping on track is to set aside one-hour per day to work on your marketing (and nothing else). Use this time to look for “cost effective” ways to generate new prospects or to develop strategies for increasing sales to your existing customers.  If you have trouble doing this on your own, then find someone who will hold you accountable.

Most of the time, a little external “push” or “kick-in­the-butt” from somebody who is close to a business owner does wonders to get the ball rolling.

“Few things in the world are more powerful than a positive push. A smile. A word of optimism and hope. A “you can do it” when things are tough.”
- Richard M. DeVos

An outside expert can motivate, persuade, urge, and inspire you to levels that you may have never known before. This is very important, because once you get the energy flow­ing, you will find that new ideas come from many differ­ent places.

Find an advisor whom you trust to keep you motivated and on track toward reaching your business goals. This should be someone who is willing (and has the “authority”) to get you moving. If you need someone to help motivate you, give me a call. I will be happy to give you a motivational push.

Do you have someone who is helping you to stay focused, on track, and motivated?

Do you know what happens if you don’t use what you learn?

You lose it.

It’s gone, forgotten!

And all it takes is 21 days.

I heard this long ago.

Since then, I have proven it to myself through personal experience.

It’s easy to for­get what you have just read, listened to, or watched on a DVD or the Internet. There are many distractions in life, and it’s very easy to put things aside.

Last week, I received a quote in an e-mail that said,

“Knowledge that’s not being used is like having no knowledge at all.”

If this is true, then it is important to start using what you are learning from these and other blog posts right away.

Try one idea, and then another.

Take notes as a reminder of the ideas and concepts.

Reread these blog posts and the notes that you’ve taken while reading them until the ideas are fixed permanently in your mem­ory.

Jay Abraham, the author of Getting Everything You Can Out of All You’ve Got (Truman-Tally, 2000), says that he has read Scientific Advertising—a self-published book by Claude Hopkins first issued more than 50 years ago— at least 30-40 times. According to Jay, he pulls out a new nugget or different spin on an idea each time that he reads Hopkins’ book.

How much of what you told yourself you should be trying have you forgotten this week?

Sandy publishes a wide variety of tidbits about marketing and marketing plans on a frequent basis here and at: http://www.FastMarketingPlan.com

I hope you don’t mind me sharing  a short story with you about what happened on July 5th, 1998.

While on a family vacation, my wife Amy and I with our four kids straggling behind made our way to see Mount Rushmore for the first time.

We had to park about a mile away because there were a ton of cars and couldn’t get any closer.

Now, picture this, we had already been on the road for about 3 weeks, a bit tired, had seen many American treasures and were very excited to be at Mount Rushmore.

As we approached, all of a sudden, we rounded a curve and there was George’s nose. The biggest nose we’d ever seen. Of course, I took a quick snap shoot (Took about an hour of serach the box with all the old photos and finally found it. Showed up in the second from last enveope).

We kept walking and walking, seeing more and more of the great presidents, getting bigger and bigger as we got closer and closer.

Finally we made it to the entrance, went in and the place was packed. People everywhere.

Turns out that the official Fourth of July Celebration was rained out the day before and we walked into the rescheduled Fourth of July Celebration.

So we walked in further, made our way to the seating area, not a seat in sight except a roped off row or two about 10 rows up.

Being one to rarely follows the rules, we made our way and sat in that row. Other’s followed and in moments, the row was filled.

Within ten minutes, the master of ceremonies started making announcements about the program that was about to start.

I gotta tell you, it was amazing, the presentation and program took about an hour and a half. There was music, dancing and celebration.

All along, the sun was going down, getting darker and darker.

Mt Rushmore July 5th, 1998 W0W!

Then suddenly, from behind the presidents, a loud boom, fireworks starting. And they got bigger and bigger. Exploding behind and shining on the rocks. Illuminating the Presidents. The fire works went on for a very ling time. Booming. Cracking. Showering us with magicial colors. It was amazing.

After the grand finally when the fireworks faded away and the smoke hovered low, my wife looked at me, my kids looked at me, tears running down my cheeks, my shirt wet, they asked why I was crying.

I was too choked up to explain my feelings to them at the time.

Anyway, that moment I’ll never forget the patriotic feelings I had.

How proud, lucky, and appreciative I was to be an American living in America. And, to be there, with my family, of all places on Earth or in America we could have been on that early July day. Wow.

You see, I just had to share this with you because every 4th of July this fond memory comes flooding back. Once again bringing tears of gratitude, appreciation for all who have been kind enough to let me be part of their life.

Thanks for allowing me to be part of your life.

Now, what fond memories do you recall of your past 4th of July’s?

What will you have gratitude and appreciation for on this 4th of July?

Go out and create your great memories of this 4th of July 2009.

And may they be fond memories that you’ll be proud to carry with you, tell your friends and family over and over for many more 4th of July’s to come.

7 Questions To Ask Before Writing Your Marketing Plan

Have you ever wondered how to streamline creating a marketing plan?

Can I show you 7 simple things to ask to help speed up creating your next marketing plan?

The first question to ask is, “Do I really need a marketing plan.”
You may not. If everything you are doing to bring in all the business you want, don’t change a thing. Even if you or your staff are bored with it. Let it keep profiting until it stops profiting.

Next ask, “What do I want a marketing plan to do for me and my business.”
Many marketing plans are written as part of a business plan. Also, marketing plans are written when looking for new or more funding. Most marketing plans are created as a road map, a guide to the next 12-18 months of marketing campaigns

Now, “What is your Unique Selling Proposition (USP)?” Answer in a compelling way, why anyone would choose your products, services or ideas over all the other choices they have, including doing nothing.

Of course, you are making and “Irresistible Offer” every time you are in front of someone. Business and marketing are all about offers.  You give me this and I’ll give you that. Keep in mind that without an offer, no business transpires. Think of the many times you have seen an advertisment or marketing message and couldn’t figure out what was being offered. Don’t make this critical mistake. State exactly what you will be offering in your marketing plan.

OK, “Where is your ideal future client or customer?” Not just anyone, but who is the ideal fit for your products, services or ideas. Where can you find enough of your ideal future clients to be profitable? When you do find them, how much do you know about their hopes, aspirations, desires, fears, problems, etc? Take off your shoes and walk in your future clients shoes for a week and see, hear and feel what they see hear and feel. Then and only then, will you know their real problems.

I’m sure you’ve decided on which, if any, of the many of the different “marketing media options you’ll want to test.” Options like direct respons mailing campaigns, yellow page ads or email marketing. How about tele-marketing, newspaper display ads or Webinars? Networking, Social media marketing or pay-per-click marketing? We could go on and on and on, but you get the idea. Where are you going to spend your marketing budget?

Finally, as long as you are going after new clients, “How are you capturing their personal information?” I don’t mean their shoe size, waist size or height (but you may need them depending on what you are selling). Are you asking for their name, email address and snail mail address? If not, how will you communicate with them in the future?

Now grab a piece of paper and start answering these questions. Doing so will focus your marketing plan and anyone reading it will know exactly the what, where, when, who and how you are planning to market your business.

Ok, I admit it; there are more then 7 questions to answer.
You should have seen the ones I edited out.
I’ve saved them for another article in the near future, so keep checking back.

What to speed up the creation of your advertsing and marketing plan?

Coming in August http://www.FastMarketingPlan.com

Did you learn something today that you can use in your business or in your life?

Wherever you go and whatever you do, try to focus on learning something.

Useful information is everywhere—for example, you can find it in meetings with prospects; in attending seminars; and in reading books, magazines, and newspapers.

The information you learn can be applied in many ways.

There is something useful to be learned in every situation, even when you see or hear something with which you don’t agree.

It does you no good to be critical or angry.

These attitudes usually prevent you from learning something.

For example: A former business partner of mine complained a lot. He would go to various seminars and would get upset if the speaker didn’t cover every single item on the syllabus or covered them in a different order. I would tell him, “So what?”

“When you’re through learning, you’re through.”
- Vernon Law

To me, it was far more important to take away something useful from these seminars.

In every situation into which you are thrown, it’s important to learn all of the useful information possible.

Ask yourself constantly, “How can I use this idea or that concept to help to my clients or myself grow our businesses bigger and stronger?”

Every piece of information has the ability to lead you closer to your goal, but you have to recognize the opportunity.

Remember to write down everything that you can while you are learning. If you don’t, you risk losing the idea, and it may be gone forever.

What useful information did you learn today?

Where can you turn when YOU need help?

Simply ask your friends, business associates, clients, members of your family, etc., “Who do you know who could help me with (Fill in the blank here).”

Start thinking about all of the people who could help you to achieve your goals (you do have written goals, don’t you?), realize your dreams, and help you to become more successful.

Ask everyone you know to give you an introduction to someone who might help you to reach your goals.

Twenty percent of the people you know will introduce you to individuals who can help you without even having to ask the person you know for an introduction.

Sixty percent will give introductions to you after you
ask them.

Twenty percent will never help you, no matter how many times that you ask them.

“You can’t help someone uphill without getting closer to the top yourself.”
- Unknown

It’s been said that you are never further then three people away from being introduced to the person who can help you.

Keep this in mind:  NEVER ask for help from someone who doesn’t know more than you do.

About a year ago, I wanted to interview the president of a local fortune 500 company in Detroit. I was looking for help putting together these secrets (he did know more than I did).

I started asking everyone I knew if they could suggest anyone who could introduce me to him. After about two weeks, I got a call from one of my clients, who said that his brother-in-law worked for that company.”

I called the brother-in-law, who turned out to be a vice president of the company. This gentleman said that he would speak with the president about the possibility of  interview with him to talk about his marketing efforts. The following week, I received a call from the president, he inviting me to come in and interview him for this guide.

It doesn’t always work so smoothly, but you never know. You have to keep trying!

What problems do you need solved?

Who will you ask for help?

Wouldn’t Saving Thousands Of Dollars Avoiding The Seven Fatal Marketing Mistakes That WILL Kill The Response Of Your Marketing Efforts Make A Big Difference  In Your Business?

If YES, then keep reading. These seven plus secret questions must be answered before you create your next marketing campaign.

If you would like a fresh set of eyes to take a look at your past, present or future marketing efforts, call me at 248-335-8080 or go to www.SMART-Marketing-Review.com and sign up to avoid the 7 fatal mistakes that WILL kill your marketing.

A Few More Tips, Tricks, Techniques,
Tidbit And Marketing Secrets That
Promise To Save You Time And Money
The following secrets are not in any order.
Each is valuable on it own or combined with other secrets.
I highly recommend that you combine these ideas in different ways.
Why? Because when combined you multiply their strength.

• Provide high level proof that what you are promising will be delivered. Credible third-party testimony that you deliver on your promises. Free trails, free samples are other forms of proof.
• Ask your future clients for a “Yes” or “No” answer. Either is OK. There is nothing worse then a TIO (Think it over), because you are the only one thinking about it. Your future client has moved on.
• Actions, not just words determine success.
• Admit your shortcomings. Everyone knows that nothing is or can be perfect. You product and services have flaws. you know what they are. If you don’t, ask you customers what they are. Being 100% honest about your defects builds credibility and can also separate you from the competition (I promise your competitors would be to embarrassed to admit they are not perfect).
• Keep learning
• Start each day with the 5 most important marketing things that will help you reach your goals. An do them no matter what.
• Money comes to those who move fast.

Now, which of these secrets ideas rang the bell for you.
Which ones did you write notes “To Do?
Add them to your “Do Next” list.
And do them.
Using these secrets will separate the sheep from the goats.

Now, promise yourself that you will use these marketing secrets.

Scout’s Honor!

Because, you know that if you keep marketing the way you always marketed, you’ll keep getting the results you’ve always gotten.

To Your Success
Sandy Barris
President – Business Marketing Services
248-335-8080

Where are your business profits invested?

In the stock market?

Capital equipment?
Gold?

Real estate?
Treasure Chest In the Attic?
Collectibles?
Or, are they invested back into the marketing of your business?

Yes, this is a personal question!

From childhood, we are told not to talk about money with strangers. However, everyone’s goal in investing is to return a profit.

You need to look at your marketing efforts as if they are long-term investments, similar to the other types of investments listed above, because they are.

Like many other long-term investment vehicles, an ongoing marketing strategy usually produces slow, steady returns.

As with other long-term investments, sometimes there is a loss along the way in marketing. However, there also are times when a marketing campaign can produce an instant and fantastic return on your investment.

Like with many other investments, at the end of the year you will know that you spent X amount of dollars on your investment in marketing and received Y amount of dollars in sales and profits.

“Invest in yourself – if you have confidence in yourself.”
- William Feather

You should try to calculate the exact return on your marketing.

Each piece of your marketing strategy involves time, effort, energy, and, in most cases, an investment of actual money.

Do not look at your marketing dollars as a business expense similar to utilities, office rent, or other fixed costs.

Rather, you should view them as an investment in the future success of your business.

The success of your marketing is something that can be measured directly.

Another thing that separates your marketing costs from most of your other business expenses is that you have complete control of the amount that you invest into your marketing program. The amount of time and money that you budget for your marketing programs can be expanded or cut back in response to how well or how poorly your marketing efforts produce the sales or profits that you expect.

It’s nice to know that you have the options of investing more into your marketing program when you discover a winning promotion or investing a limited amount during the testing of a new advertisement.

“Invest heavily in yourself.”
-Unknown

After discovering a winning marketing effort—a profitable success— you can invest more time and money into it safely, knowing that each time you invest X dollars you will earn Y dollars in profits.

One of the best investment decisions that you can make as a business owner is to re-invest in your own business.

How are you investing your profits?

Does your business communicate a positive attitude?

Do you have a written “Mission Statement” that explains what your business is about?

Does this statement represent the vision, purpose, and aspirations that your business communicates to the world?

More importantly, do you tell your customers and prospective clients about your mission statement in every marketing effort that you create?

What should this statement include?
Typically, it will include your USP or SOB (statement of benefit). It also will include what “attitude” your business is trying to communicate.
Is your business and marketing attitude friendly, exclusive, or inviting?
Is It classy, low-priced, or responsive?
The list could be endless.

“Ability is what you’re capable of doing.
Motivation determines what you can do.
Attitude determines how well you do it.”
- Lou Holtz

It is important how you integrate your attitude into your marketing.
If the public sees and hears your positive attitude, then they will know and understand that you are proud of what you sell.

They also will know that you are very serious about your business and are willing to go the extra mile to keep them happy.

Your attitude should tell them that your business is ready to be their sole source —their “go-to” solution.

Your attitude should be communicated in everything that you do and say. If each of your marketing efforts is consistent and professional, then prospects will pick up on your attitude.

When the statements that you make in your marketing efforts are positive and consistent, your clients and prospects should understand that you will deliver on them.

This builds their confidence in you and will increase your sales. Consistency and attitude are the keys to getting people to remember your business.
Do you know what your company’s attitude is?

Are you getting this message to your customers and prospects every day?

Do you ask yourself regularly, “Is this information reaching my clients?”