How often has this question been asked by you, your boss, your sales manager, or someone else?

The only one who really knows the answer is your former client.

So, why don’t you ask this person why s/he no longer buys from your company? You might get lucky and find a client who is prepared to talk, but keep in mind that s/he has moved on and may not want to talk to you.

Also, your customer probably will give you only one reason, then thank you for your efforts and wish you well.

How much have you learned? Not much at all.

Recently, I lost a client for whom I had created a suc­cessful direct-mail campaign. This marketing effort had produced a nice 1,148.85% Return on Investment (ROI).

Later, I found out from my client she was upset with the slow response that she was getting from me regarding a marketing questionnaire for which she had paid. After answering the questions, my client wanted her market­ing analysis, but we just couldn’t seem to find a mutually convenient time to get together.

Ultimately, I gave her a refund on the questionnaire and we parted friends.

However, to this day I feel that there had to be some­thing more. Maybe there was a hidden “decision-maker,” someone else who had a final say about who my client does business with or who harbored some ill feeling. I felt very bad when I lost my client because I was hoping that there would be a long and profitable relationship for both of us.

Sometimes it’s hard to pinpoint the definite reason why someone chooses to stop giving you his/her busi­ness.

It can be hard to determine what complaints s/he had about you that led to the decision. Oftentimes, you are left with very little information. Working backwards to discover what went wrong can be very difficult.

However, if you are prepared to ask a new client for a lit­tle time after the first sale or, even better, after s/he has been buying from you for awhile, then you probably can determine the things that keep him or her coming back and buying from you.

After the relationship with your client gets past the new phase and is “long-term,” ask him/her why you get his/her business. There will be many reasons, not just one or two. You may have to probe a little, so ask some open-ended questions. I’m sure that it will be worth it.

Build a file or a database of the answers that you get—the reasons why your clients came to you, of course, but also (if possible) the reasons that they stopped using your competition.

Learn from their answers and discover what you can do to prevent clients from going somewhere else. You can benefit by using what you have learned with your next prospect. This information will help you to convert him or her into a new client.

What are you willing to ask your clients about?

Before I get into deadlines, let’s come up with a friendlier word that lacks the connotations connected to your nearest funeral parlor.  From now on, I will refer to a deadline as due date.  Doesn’t that sound much better and not nearly as dreadful?

So you have your marketing plan, marketing calendar, marketing ideas, and, hopefully, marketing yourself, advertising plan together and a punctual person to hire.  You are well on your way to having the foundation to a successful way to market you and your business.

You’ve taken the reins on all these aspects. Now it comes down to when you deliver your product or service.  Some due dates are simple.  If you are a distributor for say, locally grown fruits and vegetables, it is the farmers that will tell you when your product will be ready to be picked up and delivered.

Other fields, and frankly, most other fields, you are doing the work.  It is all on you.  We all want to tell the client they can receive their goods or services right away! Tomorrow!  It’ll be done next week. But, like I have written before, “Life Happens” and, you know what, let it happen.  Enjoy it.  Here are a few ways how to enjoy the life and ways to keep you sane while being kind to the due dates.

DO NOT PUT UNREALISTIC DUE DATES ON YOURSELF.

This is an obvious one, but is it?  Many people, especially self-employed, tend to feel like they must be full of stress and anxiety in order to feel like they are being productive and pushing themselves.

Self-employment is just that and it is tough to gage what other people are doing in your field and how fast, so the solution to legitimizing oneself? The marketing problem here is the: “Do it faster, tell the client you can do it faster for less money” scenario.  It’s the American way.  Don’t.

This is an admirable marketing goal, but speed costs and what are you willing to spend or sacrifice?  Many times the quality of the work deteriorates or it is a completely unenjoyable, unfulfilling process.  Nine times out of ten this pain stake is translated somewhere in the work delivered.

Take your time.  You are worth the wait.  Make the best of the task at hand and market yourself in delivering the best work.  If it takes you a few extra days then you think someone else producing the same work is, so what.  Odds are you will get better at your craft if you take your time and the turnaround time will naturally increase.  Which leads me to….

DO NOT GIVE YOUR CLIENT AN UNREALISTIC DUE DATE.

Even if you do start turning work out faster as you get increasingly comfortable in your work, does not necessarily mean you need to tell the client an earlier due date.

Again, life happens and it is a life to enjoy.  Give yourself a few extra days to produce your work and, who knows what you can accomplish beyond your clients expectations with that time. Give yourself the time to make errors, learn and most importantly…time to blow your client away with a quality product or service.

The worst feeling is telling your client you are going to be later then you anticipated.  We all do it, but try to prevent that conversation from happening.  It falls right in line with your new punctual self.  You are on time to your meetings and on time with your due dates.  These are valuable traits and word will spread fast through the grapevine about you.

WIGGLE ROOM FOR THE TIME SENSITIVE DUE DATE CRUNCH.

Particularly in the marketing and advertising realm, some jobs are very time sensitive and tight due dates are impossible to avoid.  Another huge reason to give yourself some wiggle room when stating a realistic completion date.

Now, all of a sudden, you are the person that produces great work on a timely basis AND the person that can deliver when a client is in a crunch.  That’s a strategic and truthful marketing and advertising plan.

If you have too many tight due dates because you want to be the fastest to deliver, then when a client comes your way saying, “I need this now!” you won’t be able to accept the work without most likely, delaying all your other due dates.  This will screw up the reputation of meeting deadlines you have worked so hard to earn.

BE BETTER THEN THE STEREOTYPES.

A few days ago, I saw a commercial for, I think a Gillette air freshener.  It is advertised to last 30 days but may last longer.  Parallel to this statement is a guy that is redoing this couples kitchen and they both say it is going to last longer.  The guy says their kitchen will be done in a month and the couple says that it will last longer.  Sure enough, the air freshener and their kitchen rehab last 60 days.   It’s great advertising, marketed towards all of us who know that many people don’t meet their due dates.

Certain professions, we all get that it will probably take longer then what is quoted.  Be better then the stereotype your profession may have or, as usual, people anticipating that it will take longer to see a job completed.

I recommend not giving a due date immediately.  Go home and give it some careful thought and consideration to everything that could happen (including life!).  If you think about it and communicate the reasoning behind your due date, the client will have a better understanding of what steps it will take to meet the deadline and respect the thought you put behind it.

People love honesty, integrity and seeing a job meeting the deadline.  My personal gauge, is if I think something is going to take me three hours, I triple that time first thought to 9 hours.  Maybe the task at hand won’t take me 9 hours, but the bottom line is I covered myself, maybe have some extra time to let life happen and have a happy client on my hands.

I hope this helps you to meet your due dates, think about how your want to market and advertise yourself,  and to have fun doing it.

5 Simple Secrets To Social Media Marketing Success To Grow Business
By Sandy Barris

Let’s face it, you can’t go a day without hearing about, seeing the effects of or feeling your gut telling you learn more social media marketing techniques to help your grow your business.

Social media marketing (SMM) is everywhere.

You watch a news report and the newscaster gives you their Twitter name and asks you to Tweet them. Your best friend puts up a Facebook page and asks you why you don’t have one yet? Your boss asks you to create a Linked In page for him and to get him connected with as many of your clients, suppliers and prospects as possible.

And, that’s just the tip of the iceberg.
Here are a few mind-boggling social media stats to ponder.
•    200,000,000 – active Facebook users
•    10,000,000  – average daily Tweets
•    900,000 – average number of blog posts in a 24 hour period

Nielsen Online shows that: Social networks and blogs are now the 4th most popular online activity ahead of personal email. Member communities are visited by 67% of the global online population; time spent is growing at 3 times the overall Internet rate, accounting for almost 10% of all Internet time. Wow. And to think it’s exponential. Today, this. Tomorrow?

So, how can your use social media marketing to help grow your business?

1. Social media marketing is a great way to generate traffic to your website. Every time you post anything anywhere, complete your post with your contact information, a call to action and a link back to your Website, landing page or your Blog.
2. ost to your blog every 2-3 days. Post tips, tactics and techniques. Reveal secrets, “how-to’s” and ideas. Keep your content fresh and it will be picked up by the searched engines and served up as valuable information when someone hits on one of the keywords in your blog posts. If you don’t have a blog, see tip No. 3 below.
3. Post comments on other people’s blogs, on message boards, on forums and Facebook posts. Answer peoples questions, Help solve their problems and ask for there help solving your problems too. Post book reviews on Amazon and other book seller sites. Every post will help to build your credibility in that community. Let’s face it, he more credibility you build, the more likely people will click on your signature link to see what else you have to say and offer.
4. Create Pod cast and videos of your content and distribute using the many free and paid distribution services on the Internet. One of my favorites Websites for video distribution is Tube Mogul, a free service that sends your videos in the correct format to 26 different website for video distribution, saving you time. Plus they have great tracking tools to see how far and wide your videos are distributed.
5. Use your public profiles as an integral part of your Social Media Marketing plans and search engine marketing strategy. Everyone searches online, including your prospects and customers. Having strong, keyword ladden, public pages helps people find you fast.  Every time you put up a new public page, or update an existing one, it calls the search engines and let’s them know to come and see the new information. As you create your profiles you are actually build up your name recognition, and making it easier for people to find you, and you want to be found, don’t you?

The benefits of Social Media Marketing are hugely important in their role as a search engine marketing strategy.  The more traffic to your website and blogs, the more connections you make, equals more awareness, leading to sales and higher profits for you and your business.

When will you start your social media marketing plan and kick it into high gear?

Creating and using a strong referral system is a very effective marketing strategy. Every business should take advantage of it.

In the post titled Meet Sandy, I mentioned that Gerry Weinburg spoke two words that changed the way i did business. The are “Jay Abraham” the master of referral system marketing. Jay brings to the table the ideas of asking your happy clients, trusted business advisors and suppliers to send an endorsement letter about your products and services.. we’ll expand on this concept in few minutes.

Your business probably has good “word-of-mouth” advertising. I’ll bet, though, that measuring it has been difficult.

Most likely, you have had people call or come in to your business because someone else recommended it, but you never knew (or cared) what caused them to come in or call.

You can’t take advantage of referrals when you don’t know about them

Unfortunately, many business owners go about getting referrals in the wrong way: they beg for them.

This isn’t necessary. Instead, you could write an irresistible letter to your current customers offering them a high perceived value, a low cost gift, or a reward for an introduction to a new prospect.

This reward could be anything that you select, but it must be of high perceived value. For example: the reward could be 25% off of their next purchase, gift cards for each referral, certificates for DVD rentals, etc.

Better yet, ask your clients what they would like to receive as a gift for giving you a referral. They probably will have some other great ideas.

If you have calculated the average lifetime value (LTV) of a customer (see secret number 14), you will know, on average, how much every new customer is worth to your business. You will also know how much you can spend comfortably on a reward for the referral.

Set up a formal “referral system” to let your customers know how they will be rewarded for their help. Contact your clients more than once-they have short memories and are busy with their daily lives .

You’ll be amazed at how this strategy will be a big help in growing your business. Finally, remember that each of your customers is likely to have many friends and acquaintances who fit your “target customer” profile.

What are you doing to help your regular customers bring new business referrals to you?