What prevents business owners from using research is usually a case of misplaced ego.

Most business owners are entrepreneurs or small businesses.

They tend to hold strong opinions (from experience or not) of what will or won’t work.

Many are not in the habit of looking outward for answers and prefer to think they know best.

Ask yourself these questions, the next time you’re likely to go it alone:

1) If I’m wrong, how much will it cost me?

2) How long can I afford to be wrong before I run out of money?

3) Have I asked for input from my customers or prospects that have no stake in whether I succeed or fail?

4) Have I asked my customers and prospects what they need and want from me and my business?

5) Do I know if my customers think I’m giving them what they need and want?

6) Do I know what else I can provide my customers so that they’ll pay me more…and be happier about it?

7) Do my customers and prospects know the benefits of buying from me?

8) Do I know with certainty why my prospects go to a competitor rather than me?

Now, open your mind. 

Remember, you aren’t in it alone and it needn’t cost you a fortune to tap into the best advice you’ll ever get.

Start listening to your customers, clients, patients and prospects.

At least once a week ask yourself this question.

Can you stand to know your  customers, clients, patients or prospects might be smarter than you in helping you grow your business?

Before I get into deadlines, let’s come up with a friendlier word that lacks the connotations connected to your nearest funeral parlor.  From now on, I will refer to a deadline as due date.  Doesn’t that sound much better and not nearly as dreadful?

So you have your marketing plan, marketing calendar, marketing ideas, and, hopefully, marketing yourself, advertising plan together and a punctual person to hire.  You are well on your way to having the foundation to a successful way to market you and your business.

You’ve taken the reins on all these aspects. Now it comes down to when you deliver your product or service.  Some due dates are simple.  If you are a distributor for say, locally grown fruits and vegetables, it is the farmers that will tell you when your product will be ready to be picked up and delivered.

Other fields, and frankly, most other fields, you are doing the work.  It is all on you.  We all want to tell the client they can receive their goods or services right away! Tomorrow!  It’ll be done next week. But, like I have written before, “Life Happens” and, you know what, let it happen.  Enjoy it.  Here are a few ways how to enjoy the life and ways to keep you sane while being kind to the due dates.

DO NOT PUT UNREALISTIC DUE DATES ON YOURSELF.

This is an obvious one, but is it?  Many people, especially self-employed, tend to feel like they must be full of stress and anxiety in order to feel like they are being productive and pushing themselves.

Self-employment is just that and it is tough to gage what other people are doing in your field and how fast, so the solution to legitimizing oneself? The marketing problem here is the: “Do it faster, tell the client you can do it faster for less money” scenario.  It’s the American way.  Don’t.

This is an admirable marketing goal, but speed costs and what are you willing to spend or sacrifice?  Many times the quality of the work deteriorates or it is a completely unenjoyable, unfulfilling process.  Nine times out of ten this pain stake is translated somewhere in the work delivered.

Take your time.  You are worth the wait.  Make the best of the task at hand and market yourself in delivering the best work.  If it takes you a few extra days then you think someone else producing the same work is, so what.  Odds are you will get better at your craft if you take your time and the turnaround time will naturally increase.  Which leads me to….

DO NOT GIVE YOUR CLIENT AN UNREALISTIC DUE DATE.

Even if you do start turning work out faster as you get increasingly comfortable in your work, does not necessarily mean you need to tell the client an earlier due date.

Again, life happens and it is a life to enjoy.  Give yourself a few extra days to produce your work and, who knows what you can accomplish beyond your clients expectations with that time. Give yourself the time to make errors, learn and most importantly…time to blow your client away with a quality product or service.

The worst feeling is telling your client you are going to be later then you anticipated.  We all do it, but try to prevent that conversation from happening.  It falls right in line with your new punctual self.  You are on time to your meetings and on time with your due dates.  These are valuable traits and word will spread fast through the grapevine about you.

WIGGLE ROOM FOR THE TIME SENSITIVE DUE DATE CRUNCH.

Particularly in the marketing and advertising realm, some jobs are very time sensitive and tight due dates are impossible to avoid.  Another huge reason to give yourself some wiggle room when stating a realistic completion date.

Now, all of a sudden, you are the person that produces great work on a timely basis AND the person that can deliver when a client is in a crunch.  That’s a strategic and truthful marketing and advertising plan.

If you have too many tight due dates because you want to be the fastest to deliver, then when a client comes your way saying, “I need this now!” you won’t be able to accept the work without most likely, delaying all your other due dates.  This will screw up the reputation of meeting deadlines you have worked so hard to earn.

BE BETTER THEN THE STEREOTYPES.

A few days ago, I saw a commercial for, I think a Gillette air freshener.  It is advertised to last 30 days but may last longer.  Parallel to this statement is a guy that is redoing this couples kitchen and they both say it is going to last longer.  The guy says their kitchen will be done in a month and the couple says that it will last longer.  Sure enough, the air freshener and their kitchen rehab last 60 days.   It’s great advertising, marketed towards all of us who know that many people don’t meet their due dates.

Certain professions, we all get that it will probably take longer then what is quoted.  Be better then the stereotype your profession may have or, as usual, people anticipating that it will take longer to see a job completed.

I recommend not giving a due date immediately.  Go home and give it some careful thought and consideration to everything that could happen (including life!).  If you think about it and communicate the reasoning behind your due date, the client will have a better understanding of what steps it will take to meet the deadline and respect the thought you put behind it.

People love honesty, integrity and seeing a job meeting the deadline.  My personal gauge, is if I think something is going to take me three hours, I triple that time first thought to 9 hours.  Maybe the task at hand won’t take me 9 hours, but the bottom line is I covered myself, maybe have some extra time to let life happen and have a happy client on my hands.

I hope this helps you to meet your due dates, think about how your want to market and advertise yourself,  and to have fun doing it.

Who Will Buy Your Professional Services?
By: Sandy Barris

Are you an engineer, IT consultant or a dentist? How about a business coach, facilities manager, project manager or any of the thousands of professional services wanted by millions of businesses?

Have you recently been downsized or layed off? Or, have you retired and are climbing the walls wanting to get back in the game.

If so, stop and pull out your magic wand, wave it around a few times and imagine creating the perfect professional services business —without fear of failing—what would it look like?

Got it pictured. Now, take your magic wand and break it in half because whatever professional service business you choose to create, you’ll always be in sales and marketing business.

Why, because if you won’t market and close business deals, you’ll have a rough time staying in business.

Of course, one of the keys to your success in a professional service business is knowing, without a doubt, who will want and can afford to buy whatever it is you are offering.

One of the ways to get started is to figure out what and who the perfect client may look like to you:

• What business niche are they in?
• What markets do they serve?
• Who supplies that business niche with goods & services
• Where is that niche located?
• Are there enough businesses in that niche to be profitable?
• Can they afford your services?
• Who would recommend their products or services

Answer these questions and you’ll be well on your way to discovering exactly who’ll want your services.

Next, market to your perfect client using many different marketing approaches. Some will work better than others. Some will start out like gang busters then fad off. Others will crash and burn with no ROI. It’s all good because every success and failure is a lesson and brings you closer to succeeding in your business.

The key here is to create an overall marketing strategy that includes 15 or more marketing tactics. The more marketing tactic you try, the greater your chance of getting in front of the perfect future client.

Keep in mind people absorb information in different modes. Some people like information presented verbally. Talk to them face-to-face; send them a CD/DVD or an Mp3 they can listen to in their car.  Others want info visually; they like to see videos, graphs, charts and pictures to fully understand what you offer.

You should test many different marketing tactics.

• Build an optimized website and use the Internet to describe the benefits of your service using video, audio and the written word.
• Go to networking events.
• Approach your suppliers for referrals.
• Host webinars and pod casts because they are the 21 Century brochure.
• Grow your database
• Email market your growing database
• Create a local Pay-per-click internet marketing campaign
• Develop a social media marketing plan
• Join LinkedIn, Facebook and 3-4 of the other top SMM sites.
• And that’s just the tip of the iceberg.

Whatever marketing you do, provide a compelling reason to try out your services. If a future client has a choice between many similar services or does not have a compelling need to buy your service, your company will not grow fast.

Targeting big business? Your ideal future client may be hidden deep within the corporate structure. Professional service providers have sometimes found it was easier to sell at a department level rather than target the CFO.

But, it can pay to go to the top first, so you can name drop to the rungs down under. Granted, it’s a lot harder to get to the CXO’s. Is it worth the effort, you’ll have to be the judge. Now, keep in mind that when you do get in front of the CXO, birds of a feather flock together and it could be your ticket into many more C-level opportunities.

Discover what your perfect future client looks like, and how to get in front of him/her and you’ll be well on your way to growing a successful professional service business.

5 Simple Secrets To Social Media Marketing Success To Grow Business
By Sandy Barris

Let’s face it, you can’t go a day without hearing about, seeing the effects of or feeling your gut telling you learn more social media marketing techniques to help your grow your business.

Social media marketing (SMM) is everywhere.

You watch a news report and the newscaster gives you their Twitter name and asks you to Tweet them. Your best friend puts up a Facebook page and asks you why you don’t have one yet? Your boss asks you to create a Linked In page for him and to get him connected with as many of your clients, suppliers and prospects as possible.

And, that’s just the tip of the iceberg.
Here are a few mind-boggling social media stats to ponder.
•    200,000,000 – active Facebook users
•    10,000,000  – average daily Tweets
•    900,000 – average number of blog posts in a 24 hour period

Nielsen Online shows that: Social networks and blogs are now the 4th most popular online activity ahead of personal email. Member communities are visited by 67% of the global online population; time spent is growing at 3 times the overall Internet rate, accounting for almost 10% of all Internet time. Wow. And to think it’s exponential. Today, this. Tomorrow?

So, how can your use social media marketing to help grow your business?

1. Social media marketing is a great way to generate traffic to your website. Every time you post anything anywhere, complete your post with your contact information, a call to action and a link back to your Website, landing page or your Blog.
2. ost to your blog every 2-3 days. Post tips, tactics and techniques. Reveal secrets, “how-to’s” and ideas. Keep your content fresh and it will be picked up by the searched engines and served up as valuable information when someone hits on one of the keywords in your blog posts. If you don’t have a blog, see tip No. 3 below.
3. Post comments on other people’s blogs, on message boards, on forums and Facebook posts. Answer peoples questions, Help solve their problems and ask for there help solving your problems too. Post book reviews on Amazon and other book seller sites. Every post will help to build your credibility in that community. Let’s face it, he more credibility you build, the more likely people will click on your signature link to see what else you have to say and offer.
4. Create Pod cast and videos of your content and distribute using the many free and paid distribution services on the Internet. One of my favorites Websites for video distribution is Tube Mogul, a free service that sends your videos in the correct format to 26 different website for video distribution, saving you time. Plus they have great tracking tools to see how far and wide your videos are distributed.
5. Use your public profiles as an integral part of your Social Media Marketing plans and search engine marketing strategy. Everyone searches online, including your prospects and customers. Having strong, keyword ladden, public pages helps people find you fast.  Every time you put up a new public page, or update an existing one, it calls the search engines and let’s them know to come and see the new information. As you create your profiles you are actually build up your name recognition, and making it easier for people to find you, and you want to be found, don’t you?

The benefits of Social Media Marketing are hugely important in their role as a search engine marketing strategy.  The more traffic to your website and blogs, the more connections you make, equals more awareness, leading to sales and higher profits for you and your business.

When will you start your social media marketing plan and kick it into high gear?

Can you ever say “Thank You” too much?

Everyone loves to know they are appreciated.

The right gift lets your clients know that their friendship and business is important to you and helps cement your relationship.

The best client gift takes your client’s personal interests into account and impresses him with your thoughtfulness and sincerity.

While giving client gifts during the holidays is popular, you’ll find that clients appreciate them any time of year.

Give your clients gifts any chance you can get. Birthdays. Holidays. Important events in their lives. They will be remembered for a long, long, long, long, long time.

Silent gratitude isn’t much use to anyone.
G.B. Stern

Be creative, A box of chocolates, a magazine subscription, Tickets to the movies.

How about a gift certificate to Starbucks, Home Depot or Office Max
But, here’s my rub about giving gift certificates to specific businesses…
why aim your client to spend their money at a business of your choice? Let them choose.

Here are a few Gift Ideas:
•    Custom made gifts
•    Gift certificates to events or services you know for sure that  they would enjoy
•    Send edible enjoyment: cookies, cakes, cheeses presented with class
•    Flowers, on Monday so they last all week or living plants that sometimes last for years
•    Books or magazine subscriptions relating to interests or hobbies

Warning: Be sure to look into the gift-giving policies of your clients’ companies before sending along your present.

Sadly, some companies have a “no gift” policy for their employees, and it could lead to an embarrassing situation if they must refuse your gift for this reason.

Now, how will you thanks your clients for their friendship and business?

Does your business communicate a positive attitude?

Do you have a written “Mission Statement” that explains what your business is about?

Does this statement represent the vision, purpose, and aspirations that your business communicates to the world?

More importantly, do you tell your customers and prospective clients about your mission statement in every marketing effort that you create?

What should this statement include?
Typically, it will include your USP or SOB (statement of benefit). It also will include what “attitude” your business is trying to communicate.
Is your business and marketing attitude friendly, exclusive, or inviting?
Is It classy, low-priced, or responsive?
The list could be endless.

“Ability is what you’re capable of doing.
Motivation determines what you can do.
Attitude determines how well you do it.”
- Lou Holtz

It is important how you integrate your attitude into your marketing.
If the public sees and hears your positive attitude, then they will know and understand that you are proud of what you sell.

They also will know that you are very serious about your business and are willing to go the extra mile to keep them happy.

Your attitude should tell them that your business is ready to be their sole source —their “go-to” solution.

Your attitude should be communicated in everything that you do and say. If each of your marketing efforts is consistent and professional, then prospects will pick up on your attitude.

When the statements that you make in your marketing efforts are positive and consistent, your clients and prospects should understand that you will deliver on them.

This builds their confidence in you and will increase your sales. Consistency and attitude are the keys to getting people to remember your business.
Do you know what your company’s attitude is?

Are you getting this message to your customers and prospects every day?

Do you ask yourself regularly, “Is this information reaching my clients?”

The alarm went off today, November 4th (voting day) at 6:30am.
The sun was shining through the window making the fall leaves glow beautifully.
Did the routine three S’s, read a bit and off I went.

This morning wasn’t much different then any other morning.

Except for voting…
Now, I made it to the polls by 7:45am and was out by 8:20am
Small voting district. Short lines.
Saw a neighbor that I had not seen in a while.
Got the latest neighborhood news.
Births. Deaths.
You know what I’m talking about.

While standing in line to vote, it hit me.

“We vote every day of our lives”

We vote for cereal or eggs.
We vote to work or goof off.
We vote to prospect or not.
We vote on who we want to see that day
We vote on what projects to work on
We vote to hit the enter key
Who to work with
What route to take home
On and on and on.

Every decision we decide is a vote.
A choice to move forward, stay the same or move backwards.

Besides all the political candidiates, what did you vote for today?

Here are a few quick voting ideas.

• Vote for your family members success.
  Give them praise for anyting well done and you will help them grow even stronger

• Vote for your client’s success.
  Do everything in your power to help them succeed and you will succeed.

• Vote for doing something. Anything.
  Nothing happens until something moves. Get the pendulum moving, momentum makes things easier.

• Vote for YOURSELF.
  Forge you own path and be willing to stand alone because your life in no way depends on what others think, say or do.

• Vote for Forgiveness.
  Forgive yourself and others for honest mistakes of the past.

What will you decide today that will change someone life?

Happy Marketing
Sandy Barris
Business Marketing Services
Author of ’97 Marketing Secrets to Make
More Money: Your Secret Guide to Growing
Your Business”

P.S. Your Invited To Join (By Invite Only) Our Next  Monthly How To Market Profitably Teleseminar Hosted by List Expert Jerry Bresser.

For Details Click Here:  www.HowToMarketProfitably.com

Do you know any of the “little things?”

Do you know her birthday?

Do you know the name of his spouse or kids?

How about hometown, favorite store, or favorite sport?

What about your client’s hobbies?

Do you have similar musical tastes?

Do he like cigars? What is her favorite adult beverage, or is she a nondrinker?

Does your client have a favorite perfume or cologne?

When you learn even the smallest detail about your clients and prospects, record those things into your contact management system.

It is especially important to note the details about your clients that are unrelated to business.
You can use this carefully gathered information in many ways-for example, sending them cards on their birthdays or anniversaries; alerting them to newspaper stories, magazine articles, and Internet links about things in which they are interested; giving them tickets to events that they enjoy; and many other things, all of which are related to your discoveries of their interests.

When you remember the smallest details, you will be amazed at how your clients will remember and appreciate your thoughtfulness. These acts of caring on your part can lead to a genuine, longlasting relationship with your client.

Everyone is different, and each relationship has a different dynamic that builds and changes over time. Marketing is relationship building. Every great business person understands this and works at building longterm relationships with his/her clients.

The most important sale that you ever will get from a customer is the second sale because it is the start of a lasting relationship. In addition, the second sale can lead to a profitable future, perhaps as much in friendship as in business.

How well are you getting to know your clients and prospects?

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