customer service

Do You Make This Website Contact Mistake?

How happy are you with the quantity and quality of the contacts you receive from your Web site?

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Thank You. Thank You. Thank You…

Can you ever say “Thank You” too much? Everyone loves to know they are appreciated. The right gift lets your clients know that their friendship and business is important to you and helps cement your relationship. The best client gift takes your client’s personal interests into account and impresses him with your thoughtfulness and sincerity. […]

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Secret No. 37: Why Did You Lose Your Last Client?

Why did you lose your last ten clients? How often has this question been asked by you, your boss, your sales manager, or someone else? The only one who really knows the answer is your former client. So, why don’t you ask this person why s/he no longer buys from your company? You might get […]

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Secret No. 23: How Many Times Have You Hung Up The Phone Because You Were Put Into Voice Mail?

I’m sure that you’ve made a call and been forced to listen to the following recorded message: “Your call is important to us. Please hold for the next available Customer Service representative.” Many business operations have been automated at the expense of customer service. The businesses that keep their Customer Service departments “human” often thrive. […]

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Secret No. 22: How Important Are Your Online Clients To You And Your Business?

Many businesses set up an online presence and then forget about customer service. Too many times they take days or weeks to respond to client and prospect questions. Even worse, sometimes they forget entirely. One great way to set your business apart from your competition is to attempt to respond to your online inquiries within […]

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